I have the contacts in my gmail contacts, ecquire should be able to search the contacts and populate info automagically. the whole point is to prevent me (the user) from having to enter the info again. its in my gmail contacts, get it from there when I enter an email in the compose view. then attach the email to the contact and the Case (highrise) and send it along without making duplicates in the CRM (i.e. check if the contact already exists.)